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Debt Collection Agencies vs. Legal Action: Understanding the Pros & Cons of Using a Debt Collector

Recoup • 19 June 2023

Debt Collection Agencies vs. Legal Action: Understanding the Pros & Cons of Using a Debt Collector

Debt collection agencies and solicitors are both options for businesses looking to recover unpaid debts from customers. However, there are some significant differences between the two.


Debt collection agencies are specialized companies that focus solely on debt collection. They use various methods to collect debts, such as sending letters, making phone calls, and even taking legal action. Debt collection agencies typically charge a fee based on a percentage of the amount collected, and they may work on a contingency basis, meaning they only get paid if they successfully recover the debt.


On the other hand, solicitors are legal professionals who can represent businesses in legal proceedings related to debt collection. They can provide legal advice, draft legal documents, and take legal action on behalf of their clients. Solicitors typically charge an hourly rate or fixed fee for their services, regardless of the outcome of the case.

 

Hiring a Debt Collection Agency 

These agencies have experience in dealing with difficult and delinquent debtors and have access to specialized resources and tools that can help them recover debts more effectively.


It's important to note that working with a reputable debt collection agency can also help businesses maintain positive relationships with their customers. A good agency will prioritize professionalism and respect when communicating with debtors and will work to resolve the debt in a way that is fair and reasonable for all parties involved.


Debt collection agencies can also offer flexibility in their services, allowing businesses to choose the level of assistance they need. For example, some agencies may offer a self-service platform where businesses can manage their debt collection efforts independently, while others may provide full-service solutions that handle the entire debt collection process from start to finish.


Overall, debt collection agencies can be a valuable resource for businesses struggling to recover outstanding debts. By leveraging the expertise and resources of an agency, businesses can increase the likelihood of successfully recovering bad debt while maintaining positive relationships with their customers.


Some features that may be offered by a dedicated recovery specialist include:

  • Free Business to Business Debt Collection
  • No Collection, No Commission model
  • High Success Rates
  • 24×7 Customer Contact
  • Free Appraisal of your Debt


Hiring a Solicitor

Engaging a solicitor can be a sensible decision, as they can advise you whether it makes sense to pursue the matter with legal representation depending on the case parameters. However, there are certain situations where engaging a solicitor may be the most appropriate option. For example, if the debt in question is large and complex, or if the debtor is challenging the debt and disputing the amount owed, a solicitor may be better equipped to handle the case.  However, it's important for businesses to consider the costs associated with engaging a solicitor for debt recovery. Solicitor’s typically charge hourly rates, which can quickly add up, and there may also be additional costs such as court fees and expenses. For this reason, many businesses may prefer to work with a debt collection agency that offers a 'No Collection, No Fee' basis, which will help mitigate the costs of debt recovery. In summary, engaging a solicitor can be a sensible decision in certain circumstances, particularly if the debt is large and complex or if the debtor is disputing the debt.


Many expert Debt Collection Agencies like Recoup have close relationships with experienced debt collection Solicitors to cover any debt recovery situation. With Recoup your business can benefit from our award-winning debt collection services as well as:

  • Providing comprehensive legal recommendations
  • Facilitate letter of demand
  • File court documents on your behalf
  • Legal representation for any court proceedings


Debt Collector vs Solicitor: Choosing the right Professional

Deciding on whether you should engage a debt collection solicitor or hire a debt collection agency really depends on each case. You will also find that certain debt collection agencies work closely with solicitors. The decision on what action should be taken is generally driven by the amount of debt and if the debt is disputed.

We recommend that you approach both professionals to get some obligation free advice.

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